Info / Track

Track your package

Two ways in. Your order number and the email you checked out with, or the tracking number from your shipping email.

By order

The order number is in your confirmation email.

By tracking number

It's in the shipping email. USPS, UPS, FedEx and DHL all work.

Have an account

Sign in with your email. Every order, with tracking, in one place.

Your orders

How it moves

  1. 01

    Ordered

    The confirmation email lands right away, with your order number.

  2. 02

    Packed

    Orders ship within 2-3 business days once ready.

  3. 03

    Shipped

    The shipping email has your tracking number. The first scan can take a day to show.

  4. 04

    Delivered

    The carrier marks it delivered. If it isn't there, read the questions below.

Questions

Where's my tracking number?

In the shipping email we send when your order leaves. Check spam. No email? Use your order number above.

Tracking hasn't updated.

New labels can take 24 to 48 hours to get their first scan. Give it a day before you worry.

It says delivered. It isn't here.

Check around the door, the mailbox and with neighbours. Carriers sometimes scan early, so give it 24 hours. Still nothing? Email us with your order number.

I need to change my address.

Email us as soon as you can. Before it ships we can change it. After that it's up to the carrier.

It arrived damaged, defective or wrong.

Email us with your order number. Exchange or full refund. Everything else is final sale.

What does shipping cost?

Nothing. Free shipping on every order, no minimum.

Still stuck

info@veeseusa.com

Put your order number in the subject line