Refund policy

Returns and Exchange Policy

Return Policy - No Refund Unless Garments are Defective: Our commitment is to provide you with quality products. However, we understand that defects can occur. Therefore, we offer returns exclusively for defective garments.

7-Day Return Window: You have 14 days after receiving your item to request a return if defective.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Initiating a Return: Contact us at veesenlb@gmail.com to start a return. Returns must be sent to the address provided upon request. Items sent back without prior return authorization will not be accepted.

Defective Items: Inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and offer options to make it right.

Refunds for Defective Items: Upon receiving and inspecting the defective return, we will notify you of the approval status. If approved, you have the choice between exchanging for a non-defective garment or receiving a full refund. The refund will be processed to your original payment method within 10 business days.

European Union 14-Day Cooling Off Period: shipping to the European Union, you have the right to cancel or return your order within 14 days, solely for defective items. The item must be in the same condition as received, with tags, and in its original packaging.

We appreciate your understanding of our updated policy and are here to assist you with any concerns related to defective items. Please contact veesenlb@gmail.com and we will assist you.

Inquiries and complaints

If you have any questions or complaints about the product, please contact us. You can email us at veesenlb@gmail.com 

Changes to this Refund Policy

We may update this Refund Policy from time to time. Updates will be effective upon posting.